The ball hits a troll but the hit isn't always registered.
Medieval Madness: troll hits not always counted
Cause: A broken solder joint on the troll head switch wiring, or loose contact rivets on the switch blades.
Checks
- Inspect the switch wires and the switch stack on the troll head.
Fix
- Resolder broken wires.
- Remove the switch and peen the stack rivets with a small hammer to take out the play.
Systems
Source: Repairing Williams/Bally WPC Pinball Games from 1990 to 1999, Part Three, Clay Harrell (pinrepair.com)